Pricing
Everything about Luci's pricing.
What each plan includes, how much add-ons cost and how billing and invoicing work. All prices are monthly, in Mexican pesos, plus VAT. The same plans apply to Luci Talent and Luci Sales.
Compare the plans
| Includes | Basic | Pro | Enterprise |
|---|---|---|---|
| Monthly price (MXN + VAT) | $2,990 | $4,490 | Custom |
| Conversations included per month | 1,100 | 2,300 | Custom |
| Additional conversation, in packs (MXN + VAT) | $2.50 | $2.00 | Custom |
| Users | 3 | 6 | Custom |
| Channels | 2 | 5 | Custom |
| Connected Google calendars | 2 | 5 | Custom |
| Storage | 10 GB | 30 GB | Custom |
| Online advisory sessions per month (1 hour) | 1 | 2 | Custom |
| Automatic classification and routing | Included | Included | Included |
| Google Calendar scheduling | Included | Included | Included |
| Vision: reads documents and receipts | Included | Included | Included |
| Integration with your CRM / ERP | Not included | Not included | Included |
| Custom flows and rules | Not included | Not included | Included |
| Subscribe | Subscribe | Request an assessment |
Add-ons
Expand your plan whenever you need to.
| Add-on | Price (MXN + VAT) |
|---|---|
| Additional user | $200 per month per user |
| Additional channel | $300 per month per channel |
| Additional storage | $200 per month per 10 GB |
| Additional advisory session | $900 per hour |
| 500-conversation pack | $1,250 on Basic · $1,000 on Pro (one-time, valid until the last day of the month) |
| 1,000-conversation pack | $2,500 on Basic · $2,000 on Pro (one-time, valid until the last day of the month) |
How limits are counted
- Conversations
- Only conversations handled by the AI count, once, in the month it first replies; the count resets on the 1st of each month. We notify you as you approach the limit and you can buy additional packs; without a pack you never stop receiving messages, but the AI stops handling new conversations until the next month.
- Users
- Include the administrator.
- Channels
- Each WhatsApp number, page, email account or widget is one channel.
- Calendars
- You can connect as many Google accounts as your plan has channels.
- Storage
- Files in your knowledge base count; files your contacts send you don't.
Getting started
- Self-service
- No setup fee. You configure your account with our guides.
- Assisted setup
- If you'd rather have our team set up your agents and channels, it's quoted separately.
- Enterprise
- Scope, price and setup according to your proposal.
Billing and invoicing
- You pay by card, with an automatic charge every month in advance. Stripe processes the payment and Luci never sees your card number.
- You receive a CFDI (Mexican e-invoice) for every charge at your billing email. If you don't need an invoice, your charge goes into the general public invoice.
- If your company must withhold income tax (1.25 % for legal entities), you'll see it itemized before paying.
- If a charge fails, we retry it for about two weeks and you keep access in the meantime.
- Your charges, invoices and card are managed from "Mis contrataciones" (My subscriptions).
Third-party costs
Some services you connect are paid directly to their provider and aren't included in your plan: the official WhatsApp API (Meta), your phone numbers, Google Workspace and your bank's fees.
Good to know
- If you upgrade or add add-ons, you only pay the prorated part for the days left in the month.
- If you downgrade or remove add-ons, the change applies at your next renewal.
- You can cancel anytime from your account; the service stays active until the end of the paid period.
- If you cancel, you have 90 days to reactivate your account or request an export of your data.